25 Questions Your Vacation Rental Website Should Answer Before Guests Book

If guests keep asking whether the second bedroom is upstairs or whether there’s room for two cars, put the answer where the next guest will look. Start with the questions below and use the details of your own property. A short answer in the right place can save a round of emails.

On the accommodation page

1. What exactly am I booking? Say whether guests get the whole place, an apartment in a shared building, or a room in your home. Point out shared spaces and any areas reserved for the owner.
2. How many people can stay? Give the maximum and explain how you count children and infants if it affects the limit.
3. What beds are in each room? Give the bed sizes and locations. Mention a sofa bed in the living room or a loft reached by ladder, so guests know how the advertised capacity works.
4. How many bathrooms are there? Say which have a bath or shower and whether any are shared or can only be reached through a bedroom.
5. Which facilities are private or shared? Make it clear who can use the pool, garden, laundry room, or other facilities. Include opening hours or seasonal limits where they matter.

In the property details or FAQ

6. What can I cook there? Say what the kitchen has. A hob, small fridge, and microwave tell guests more than “kitchenette.”
7. Is there WiFi and where does it work? Mention whether it reaches the bedrooms or outdoor space. If you give a speed, say where you measured it.
8. How is the place heated or cooled? Explain which rooms have air conditioning or heating. If there’s a stove, tell guests whether you provide fuel.
9. What should families with young children know? Mention cots, high chairs, stairs, balconies, and any unfenced water. Say whether baby equipment needs to be requested.
10. Can I bring my dog? State the number of pets allowed, any fees or restrictions, and whether the outdoor area is enclosed.

On the location page and in arrival details

11. Where is the property? Give the nearest town or neighborhood and a useful reference point. If you share the exact address after booking, say when guests receive it.
12. Is there parking? Give the number of spaces, the distance to the entrance, and any height or width limits that might affect a larger car.
13. Will I need a car? If guests can arrive by train or bus, explain the last part of the trip. Give the walking time to the nearest shop and mention if part of the route has no sidewalk.
14. Are there steps or tight doorways? Describe the route from parking to the entrance, the bedroom, and the bathroom. Where useful, add photos and measurements so guests can decide whether it suits them. See examples of accessibility details.
15. What time can I arrive and when do I leave? Give the usual times, how guests get in, and what to do if they expect to arrive late. Send entry codes privately once the booking is confirmed.

At the calendar and booking form

16. Is it free for my dates? Give guests an easy way to check, and label the calendar with the property name if you rent more than one place.
17. Is there a minimum stay or a set arrival day? Say if certain dates require a longer stay or if guests can only arrive on certain days.
18. What will the stay cost in total? Show the price for the dates selected, with cleaning fees and taxes that apply. Explain any charge that guests will pay separately.
19. When do I pay and how? Explain what’s due when booking, whether you take a deposit, when the balance is due, and which payment methods you accept.
20. When is my booking confirmed? Make it clear whether guests are sending a request or making a reservation. If you review requests, tell them when to expect a reply.

In your booking terms and contact details

21. Can I cancel or change my dates? State the deadlines and any charges, and explain who to contact if plans change.
22. What house rules could affect my stay? Put rules about smoking, quiet hours, visitors, or events where guests can see them before booking.
23. Do I need to bring anything? Say what you provide, such as bed linen and bath towels. If guests need to pack pool towels or bring coffee for a particular machine, tell them.
24. Does anything change with the season? Mention facilities that close, roads that can be harder to reach in winter, or nearby services that operate on a shorter schedule.
25. Who can I ask if I’m still unsure? Give a contact method that you check and tell guests when you usually reply.

You can start with the five questions you hear most often. Put facts that affect a guest’s choice on the property page, and put answers about payment and cancellation where guests select dates and book. In LodgeWP, you can show a small FAQ on the accommodation page and use a shared FAQ for questions that apply to every rental. See how to add FAQs in LodgeWP.